Compliments
2007 December 9
It’s easy to criticize or complain. We do this every now and then.We complain about services, personnel or food that does not meet are requirements or standards what we have placed on the establishment or business.But when was the last time you complimented someone for a job well done? Giving compliments is much harder than criticizing it seems to me.Businesses should not only make it easy not only in receiving complaints but in getting compliments, too.Damn, I wish I’d Thought of That has tips on how to make it easier for customer to give compliments to your business and your crew.
- Post customer comments on an “Employee Thank You” wall. Put slips of paper, pencils, and thumbtacks next to it.
- Let customers vote on Employee of the Month.
- Add a PROMINENT feedback form on your site.
- Re-word your post-purchase surveys to explicitly ask for free-form feedback. You’re not going to get praise from a multiple-choice question.